PRIVACY POLICY
Last updated August 26, 2025
This Privacy Notice for Virtuo ("we," "us," or "our") describes how and
why we might access, collect, store, use, and/or share ("process") your
personal information when you use our services ("Services"), including
when you:
-
Visit our website at
https://virtuo.music
or any website of ours that links to this Privacy Notice
-
Engage with us in other related ways, including any sales, marketing,
or events
Questions or concerns? Reading this Privacy Notice will
help you understand your privacy rights and choices. We are responsible
for making decisions about how your personal information is processed.
If you do not agree with our policies and practices, please do not use
our Services. If you still have any questions or concerns, please
contact us at
contact@virtuo.music.
SUMMARY OF KEY POINTS
This summary provides key points from our Privacy Notice, but you
can find out more details about any of these topics by clicking the
link following each key point or by using our
table of contents below to find the section you are looking for.
What personal information do we process? When you
visit, use, or navigate our Services, we may process personal
information depending on how you interact with us and the Services, the
choices you make, and the products and features you use. Learn more
about
personal information you disclose to us.
Do we process any sensitive personal information? We do
not process sensitive personal information.
Do we collect any information from third parties? We do
not collect any information from third parties.
How do we process your information? We process your
information to provide, improve, and administer our Services,
communicate with you, for security and fraud prevention, and to comply
with law. We may also process your information for other purposes with
your consent. We process your information only when we have a valid
legal reason to do so. Learn more about
how we process your information.
How do we keep your information safe? We have adequate
organizational and technical processes and procedures in place to
protect your personal information. However, no electronic transmission
over the internet or information storage technology can be guaranteed to
be 100% secure, so we cannot promise or guarantee that hackers,
cybercriminals, or other unauthorized third parties will not be able to
defeat our security and improperly collect, access, steal, or modify
your information. Learn more about
how we keep your information safe.
What are your rights? Depending on where you are
located geographically, the applicable privacy law may mean you have
certain rights regarding your personal information. Learn more about
your privacy rights.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short:
We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when
you register on the Services, express an interest in obtaining
information about us or our products and Services, when you participate
in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal
information we collect depends on the context of your interactions with
us and the Services, the choices you make, and the products and features
you use. The personal information we collect may include the following:
- names
- email addresses
-
Patreon membership details (campaign and tier information)
Sensitive Information. We do not process sensitive
information.
Payment Data. We may collect data necessary to process
your payment if you choose to make purchases, such as your payment
instrument number, and the security code associated with your payment
instrument. All payment data is handled and stored by
Stripe.
Social Media Login Data. We may provide you with the
option to register with us using your existing social media account
details, like your Facebook, X, or other social media account. If you
choose to register in this way, we will collect certain profile
information about you from the social media provider, as described in
the section called
HOW DO WE HANDLE YOUR SOCIAL LOGINS?
below.
All personal information that you provide to us must be true, complete,
and accurate, and you must notify us of any changes to such personal
information.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short:
We process your information to provide, improve, and administer our
Services, communicate with you, for security and fraud prevention, and
to comply with law. We may also process your information for other
purposes only with your prior explicit consent.
We process your personal information for a variety of reasons,
depending on how you interact with our Services, including:
-
To facilitate account creation and authentication and otherwise
manage user accounts.
We may process your information so you can create and log in to your
account, as well as keep your account in working order.
-
To deliver and facilitate delivery of services to the user.
We may process your information to provide you with the requested
service.
-
To send administrative information to you. We may
process your information to send you details about our products and
services, changes to our terms and policies, and other similar
information.
-
To fulfill and manage your orders. We may process
your information to fulfill and manage your orders, payments, returns,
and exchanges made through the Services.
-
To request feedback. We may process your information
when necessary to request feedback and to contact you about your use
of our Services.
-
To protect our Services. We may process your
information as part of our efforts to keep our Services safe and
secure, including fraud monitoring and prevention.
-
To identify usage trends. We may process information
about how you use our Services to better understand how they are being
used so we can improve them.
-
To save or protect an individual's vital interest. We
may process your information when necessary to save or protect an
individual’s vital interest, such as to prevent harm.
-
To authenticate users via Patreon and verify their membership
tier.
We may process your Patreon membership details to authenticate your
identity and verify your membership tier to provide access to
exclusive content or services.
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
In Short:
We only process your personal information when we believe it is
necessary and we have a valid legal reason (i.e., legal basis) to do
so under applicable law, like with your consent, to comply with laws,
to provide you with services to enter into or fulfill our contractual
obligations, to protect your rights, or to fulfill our legitimate
business interests.
If you are located in the EU or UK, this section applies to you.
The General Data Protection Regulation (GDPR) and UK GDPR require us to
explain the valid legal bases we rely on in order to process your
personal information. As such, we may rely on the following legal bases
to process your personal information:
-
Consent. We may process your information if you have
given us permission (i.e., consent) to use your personal information
for a specific purpose. You can withdraw your consent at any time.
Learn more about
withdrawing your consent.
-
Performance of a Contract. We may process your
personal information when we believe it is necessary to fulfill our
contractual obligations to you, including providing our Services or at
your request prior to entering into a contract with you.
-
Legitimate Interests. We may process your information
when we believe it is reasonably necessary to achieve our legitimate
business interests and those interests do not outweigh your interests
and fundamental rights and freedoms. For example, we may process your
personal information for some of the purposes described in order to:
-
Analyze how our Services are used so we can improve them to engage
and retain users
-
Diagnose problems and/or prevent fraudulent activities
-
Understand how our users use our products and services so we can
improve user experience
-
Legal Obligations. We may process your information
where we believe it is necessary for compliance with our legal
obligations, such as to cooperate with a law enforcement body or
regulatory agency, exercise or defend our legal rights, or disclose
your information as evidence in litigation in which we are involved.
-
Vital Interests. We may process your information
where we believe it is necessary to protect your vital interests or
the vital interests of a third party, such as situations involving
potential threats to the safety of any person.
If you are located in Canada, this section applies to you.
We may process your information if you have given us specific permission
(i.e., express consent) to use your personal information for a specific
purpose, or in situations where your permission can be inferred (i.e.,
implied consent). You can
withdraw your consent
at any time.
In some exceptional cases, we may be legally permitted under applicable
law to process your information without your consent, including, for
example:
-
If collection is clearly in the interests of an individual and consent
cannot be obtained in a timely way
-
For investigations and fraud detection and prevention
-
For business transactions provided certain conditions are met
-
If it is contained in a witness statement and the collection is
necessary to assess, process, or settle an insurance claim
-
For identifying injured, ill, or deceased persons and communicating
with next of kin
-
If we have reasonable grounds to believe an individual has been, is,
or may be victim of financial abuse
-
If it is reasonable to expect collection and use with consent would
compromise the availability or the accuracy of the information and the
collection is reasonable for purposes related to investigating a
breach of an agreement or a contravention of the laws of Canada or a
province
-
If disclosure is required to comply with a subpoena, warrant, court
order, or rules of the court relating to the production of records
-
If it was produced by an individual in the course of their employment,
business, or profession and the collection is consistent with the
purposes for which the information was produced
-
If the collection is solely for journalistic, artistic, or literary
purposes
-
If the information is publicly available and is specified by the
regulations
-
We may disclose de-identified information for approved research or
statistics projects, subject to ethics oversight and confidentiality
commitments
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short:
We may share information in specific situations described in this
section and/or with the following third parties.
We may need to share your personal information in the following
situations:
-
Business Transfers. We may share or transfer your
information in connection with, or during negotiations of, any merger,
sale of company assets, financing, or acquisition of all or a portion
of our business to another company.
5. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
In Short:
If you choose to register or log in to our Services using a social
media account, we may have access to certain information about
you.
Our Services offer you the ability to register and log in using your
third-party social media account details (like your Facebook or X
logins). Where you choose to do this, we will receive certain profile
information about you from your social media provider. The profile
information we receive may vary depending on the social media provider
concerned, but will often include your name, email address, friends
list, and profile picture, as well as other information you choose to
make public on such a social media platform.
We will use the information we receive only for the purposes that are
described in this Privacy Notice or that are otherwise made clear to you
on the relevant Services. Please note that we do not control, and are
not responsible for, other uses of your personal information by your
third-party social media provider. We recommend that you review their
privacy notice to understand how they collect, use, and share your
personal information, and how you can set your privacy preferences on
their sites and apps.
6. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short:
We keep your information for as long as necessary to fulfill the
purposes outlined in this Privacy Notice unless otherwise required by
law.
We will only keep your personal information for as long as it is
necessary for the purposes set out in this Privacy Notice, unless a
longer retention period is required or permitted by law (such as tax,
accounting, or other legal requirements). No purpose in this notice will
require us keeping your personal information for longer than the period
of time in which users have an account with us.
When we have no ongoing legitimate business need to process your
personal information, we will either delete or anonymize such
information, or, if this is not possible (for example, because your
personal information has been stored in backup archives), then we will
securely store your personal information and isolate it from any further
processing until deletion is possible.
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short:
We aim to protect your personal information through a system of
organizational and technical security measures.
We have implemented appropriate and reasonable technical and
organizational security measures designed to protect the security of any
personal information we process. However, despite our safeguards and
efforts to secure your information, no electronic transmission over the
Internet or information storage technology can be guaranteed to be 100%
secure, so we cannot promise or guarantee that hackers, cybercriminals,
or other unauthorized third parties will not be able to defeat our
security and improperly collect, access, steal, or modify your
information. Although we will do our best to protect your personal
information, transmission of personal information to and from our
Services is at your own risk. You should only access the Services within
a secure environment.
8. DO WE COLLECT INFORMATION FROM MINORS?
In Short:
We do not knowingly collect data from or market to children under 18
years of age or the equivalent age as specified by law in your
jurisdiction.
We do not knowingly collect, solicit data from, or market to children
under 18 years of age or the equivalent age as specified by law in your
jurisdiction, nor do we knowingly sell such personal information. By
using the Services, you represent that you are at least 18 or the
equivalent age as specified by law in your jurisdiction or that you are
the parent or guardian of such a minor and consent to such minor
dependent’s use of the Services. If we learn that personal
information from users less than 18 years of age or the equivalent age
as specified by law in your jurisdiction has been collected, we will
deactivate the account and take reasonable measures to promptly delete
such data from our records. If you become aware of any data we may have
collected from children under age 18 or the equivalent age as specified
by law in your jurisdiction, please contact us at
contact@virtuo.music.
9. WHAT ARE YOUR PRIVACY RIGHTS?
In Short:
Depending on your state of residence in the US or in some regions,
such as the European Economic Area (EEA), United Kingdom (UK),
Switzerland, and Canada, you have rights that allow you greater access
to and control over your personal information. You may review, change,
or terminate your account at any time, depending on your country,
province, or state of residence.
In some regions (like the EEA, UK, Switzerland, and Canada), you have
certain rights under applicable data protection laws. These may include
the right (i) to request access and obtain a copy of your personal
information, (ii) to request rectification or erasure; (iii) to restrict
the processing of your personal information; (iv) if applicable, to data
portability; and (v) not to be subject to automated decision-making. If
a decision that produces legal or similarly significant effects is made
solely by automated means, we will inform you, explain the main factors,
and offer a simple way to request human review. In certain
circumstances, you may also have the right to object to the processing
of your personal information. You can make such a request by contacting
us by using the contact details provided in the section
HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
below.
We will consider and act upon any request in accordance with applicable
data protection laws.
Withdrawing your consent: If we are relying on
your consent to process your personal information, which may be express
and/or implied consent depending on the applicable law, you have the
right to withdraw your consent at any time. You can withdraw your
consent at any time by contacting us by using the contact details
provided in the section
HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
below.
However, please note that this will not affect the lawfulness of the
processing before its withdrawal nor, when applicable law allows, will
it affect the processing of your personal information conducted in
reliance on lawful processing grounds other than consent.
Account Information
If you would at any time like to review or change the information in
your account or terminate your account, you can:
-
Contact us using the contact information provided.
Upon your request to terminate your account, we will deactivate or
delete your account and information from our active databases. However,
we may retain some information in our files to prevent fraud,
troubleshoot problems, assist with any investigations, enforce our legal
terms and/or comply with applicable legal requirements.
If you have questions or comments about your privacy rights, you may
email us at
contact@virtuo.music.
10. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile
applications include a Do-Not-Track ("DNT") feature or setting you can
activate to signal your privacy preference not to have data about your
online browsing activities monitored and collected. At this stage, no
uniform technology standard for recognizing and implementing DNT signals
has been finalized. As such, we do not currently respond to DNT browser
signals or any other mechanism that automatically communicates your
choice not to be tracked online. If a standard for online tracking is
adopted that we must follow in the future, we will inform you about that
practice in a revised version of this Privacy Notice.
California law requires us to let you know how we respond to web browser
DNT signals. Because there currently is not an industry or legal
standard for recognizing or honoring DNT signals, we do not respond to
them at this time.
11. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short:
If you are a resident of California, Colorado, Connecticut, Delaware,
Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana,
Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee,
Texas, Utah, or Virginia, you may have the right to request access to
and receive details about the personal information we maintain about
you and how we have processed it, correct inaccuracies, get a copy of,
or delete your personal information. You may also have the right to
withdraw your consent to our processing of your personal information.
These rights may be limited in some circumstances by applicable law.
More information is provided below.
Categories of Personal Information We Collect
The table below shows the categories of personal information we have
collected in the past twelve (12) months. The table includes
illustrative examples of each category and does not reflect the personal
information we collect from you. For a comprehensive inventory of all
personal information we process, please refer to the section
WHAT INFORMATION DO WE COLLECT?
| Category |
Examples |
Collected |
| A. Identifiers |
Contact details, such as real name, alias, postal address,
telephone or mobile contact number, unique personal identifier,
online identifier, Internet Protocol address, email address, and
account name
|
YES |
|
B. Personal information as defined in the California Customer
Records statute
|
Name, contact information, education, employment, employment
history, and financial information
|
NO |
|
C. Protected classification characteristics under state or federal
law
|
Gender, age, date of birth, race and ethnicity, national origin,
marital status, and other demographic data
|
NO |
| D. Commercial information |
Transaction information, purchase history, financial details, and
payment information
|
NO |
| E. Biometric information |
Fingerprints and voiceprints |
NO |
|
F. Internet or other similar network activity
|
Browsing history, search history, online behavior, interest data,
and interactions with our and other websites, applications,
systems, and advertisements
|
NO |
| G. Geolocation data |
Device location |
NO |
|
H. Audio, electronic, sensory, or similar information
|
Images and audio, video or call recordings created in connection
with our business activities
|
NO |
|
I. Professional or employment-related information
|
Business contact details in order to provide you our Services at a
business level or job title, work history, and professional
qualifications if you apply for a job with us
|
NO |
| J. Education Information |
Student records and directory information
|
NO |
|
K. Inferences drawn from collected personal information
|
Inferences drawn from any of the collected personal information
listed above to create a profile or summary about, for example, an
individual’s preferences and characteristics
|
NO |
|
L. Sensitive personal Information
|
|
NO |
We may also collect other personal information outside of these
categories through instances where you interact with us in person,
online, or by phone or mail in the context of:
-
Receiving help through our customer support channels;
-
Participation in customer surveys or contests; and
-
Facilitation in the delivery of our Services and to respond to your
inquiries.
We will use and retain the collected personal information as needed to
provide the Services or for:
-
Category A - As long as the user has an account with us
Sources of Personal Information
How We Use and Share Personal Information
Will your information be shared with anyone else?
We may use your personal information for our own business purposes, such
as for undertaking internal research for technological development and
demonstration. This is not considered to be "selling" of your personal
information.
We have not disclosed, sold, or shared any personal information to third
parties for a business or commercial purpose in the preceding twelve
(12) months. We will not sell or share personal information in the
future belonging to website visitors, users, and other consumers.
Your Rights
You have rights under certain US state data protection laws. However,
these rights are not absolute, and in certain cases, we may decline your
request as permitted by law. These rights include:
-
Right to know whether or not we are processing your
personal data
-
Right to access your personal data
-
Right to correct inaccuracies in your personal data
-
Right to request the deletion of your personal data
-
Right to obtain a copy of the personal data you
previously shared with us
-
Right to non-discrimination for exercising your
rights
-
Right to opt out of the processing of your personal
data if it is used for targeted advertising (or sharing as defined
under California’s privacy law), the sale of personal data, or
profiling in furtherance of decisions that produce legal or similarly
significant effects ("profiling")
Depending upon the state where you live, you may also have the following
rights:
-
Right to access the categories of personal data being processed (as
permitted by applicable law, including the privacy law in Minnesota)
-
Right to obtain a list of the categories of third parties to which we
have disclosed personal data (as permitted by applicable law,
including the privacy law in California, Delaware, and Maryland)
-
Right to obtain a list of specific third parties to which we have
disclosed personal data (as permitted by applicable law, including the
privacy law in Minnesota and Oregon)
-
Right to review, understand, question, and correct how personal data
has been profiled (as permitted by applicable law, including the
privacy law in Minnesota)
-
Right to limit use and disclosure of sensitive personal data (as
permitted by applicable law, including the privacy law in California)
-
Right to opt out of the collection of sensitive data and personal data
collected through the operation of a voice or facial recognition
feature (as permitted by applicable law, including the privacy law in
Florida)
How to Exercise Your Rights
Under certain US state data protection laws, you can designate an
authorized agent to make a request on your behalf. We may deny a request
from an authorized agent that does not submit proof that they have been
validly authorized to act on your behalf in accordance with applicable
laws.
Request Verification
Upon receiving your request, we will need to verify your identity to
determine you are the same person about whom we have the information in
our system. We will only use personal information provided in your
request to verify your identity or authority to make the request.
However, if we cannot verify your identity from the information already
maintained by us, we may request that you provide additional information
for the purposes of verifying your identity and for security or
fraud-prevention purposes.
If you submit the request through an authorized agent, we may need to
collect additional information to verify your identity before processing
your request and the agent will need to provide a written and signed
permission from you to submit such request on your behalf.
Appeals
Under certain US state data protection laws, if we decline to take
action regarding your request, you may appeal our decision by emailing
us at
contact@virtuo.music. We will inform you in writing of any action taken or not taken in
response to the appeal, including a written explanation of the reasons
for the decisions. If your appeal is denied, you may submit a complaint
to your state attorney general.
California "Shine The Light" Law
California Civil Code Section 1798.83, also known as the "Shine The
Light" law, permits our users who are California residents to request
and obtain from us, once a year and free of charge, information about
categories of personal information (if any) we disclosed to third
parties for direct marketing purposes and the names and addresses of all
third parties with which we shared personal information in the
immediately preceding calendar year. If you are a California resident
and would like to make such a request, please submit your request in
writing to us by using the contact details provided in the section
HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
12. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?
In Short:
You may have additional rights based on the country you reside
in.
Australia and New Zealand
We collect and process your personal information under the obligations
and conditions set by Australia's Privacy Act 1988 and New Zealand's
Privacy Act 2020 (Privacy Act).
This Privacy Notice satisfies the notice requirements defined in both
Privacy Acts, in particular: what personal information we collect from
you, from which sources, for which purposes, and other recipients of
your personal information.
If you do not wish to provide the personal information necessary to
fulfill their applicable purpose, it may affect our ability to provide
our services, in particular:
-
offer you the products or services that you want
-
respond to or help with your requests
- manage your account with us
-
confirm your identity and protect your account
Republic of South Africa
If you are unsatisfied with the manner in which we address any complaint
with regard to our processing of personal information, you can contact
the office of the regulator, the details of which are:
13. DO WE MAKE UPDATES TO THIS NOTICE?
In Short:
Yes, we will update this notice as necessary to stay compliant with
relevant laws.
We may update this Privacy Notice from time to time. The updated version
will be indicated by an updated "Revised" date at the top of this
Privacy Notice. If we make material changes to this Privacy Notice, we
may notify you either by prominently posting a notice of such changes or
by directly sending you a notification. We encourage you to review this
Privacy Notice frequently to be informed of how we are protecting your
information.
If you have questions or comments about this notice, you may email us at
contact@virtuo.music
or contact us by post at:
Virtuo
Kunhegyes
Nyar u. 11
Hungary
15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country or state of residence in
the US, you may have the right to request access to the personal
information we collect from you, details about how we have processed it,
correct inaccuracies, or delete your personal information. You may also
have the right to withdraw your consent to our processing of your
personal information. These rights may be limited in some circumstances
by applicable law. To request to review, update, or delete your personal
information, please fill out and submit a
data subject access request.